These Terms of Service ("Terms") are a binding contract between you and Shape Your Brand LLC, a Florida limited liability company ("Shape Your Brand", "we", "us", or "our"). They govern your access to and use of Channel Pacer and any related websites, applications, and services (together, the "Service").
1. Acceptance of these terms
By creating an account, clicking "I agree", or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that entity, and "you" refers to both you and that entity.
If you do not agree, do not use the Service.
2. The Service
Channel Pacer is a software-as-a-service workspace that helps B2B teams manage their channel partners, sample requests, launch readiness, co-op/MDF, and follow-ups. We may add, change, or remove features over time. We will not materially reduce a paid plan's core functionality during your current billing period without notice.
3. Accounts & eligibility
- You must be at least 16 years old and legally able to enter a contract.
- You must provide accurate account information and keep it current.
- You are responsible for keeping your credentials secret and for all activity under your account.
- Tell us right away at legal@channelpacer.com if you suspect unauthorized access.
- A workspace administrator may add, remove, and control member permissions. Administrators can also access, export, or delete workspace content.
4. Plans, trials & billing
4.1 Free trial
We may offer a free trial (currently 14 days). No credit card is required to start. When the trial ends, you can choose a paid plan or your workspace will move to a read-only or limited state.
4.2 Paid plans
Paid plans are billed in advance on a monthly or annual basis in US dollars. Prices are on our Pricing page. All payments are processed by Stripe; by paying, you also agree to Stripe's terms.
4.3 Renewal, cancellation & refunds
- Subscriptions renew automatically at the end of each billing period unless you cancel before renewal.
- You can cancel any time from your workspace settings. Cancellation takes effect at the end of the current billing period.
- Except where required by law, fees are non-refundable. We may, at our discretion, prorate or refund in specific cases (for example, a material bug we could not fix).
- If a payment fails, we may suspend paid features until the balance is settled.
4.4 Taxes & price changes
Prices exclude taxes unless stated. You are responsible for any applicable sales, use, VAT, or similar taxes. We may change prices for future billing periods with at least 30 days' notice.
5. Your content & data
You retain ownership of everything you and your workspace put into the Service ("Customer Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, back up, and display Customer Content solely to provide, secure, and improve the Service for you.
You are responsible for the accuracy, legality, and appropriateness of Customer Content, and for having the necessary rights to store contact information about your partners.
You can export your data at any time. On termination we will delete or anonymize Customer Content per the schedule in the Privacy Policy.
6. Acceptable use
You agree not to, and not to help anyone else:
- Break any law, or infringe anyone's rights, using the Service.
- Send spam, unsolicited marketing, or unlawful communications.
- Upload malware, run vulnerability scans without written permission, or attempt to gain unauthorized access.
- Reverse engineer, decompile, or scrape the Service (except where such restrictions are prohibited by law).
- Resell, sublicense, or provide the Service to third parties as a standalone product.
- Use the Service to build a competing product, or to train machine-learning models that compete with the Service.
- Upload sensitive categories of data (payment card data outside Stripe, government IDs, protected health information) — the Service is not designed for it.
- Interfere with other users' use of the Service or with our infrastructure.
7. AI features
The Service includes AI-assisted features (e.g. next-action suggestions, drafted emails, summaries). AI output can be inaccurate, incomplete, or biased. You are responsible for reviewing AI output before acting on or sending it.
We do not use your Customer Content to train third-party foundation models. Prompts and responses may be temporarily processed by our AI providers to generate output and for abuse detection.
8. Third-party services
The Service may link to or integrate with third-party services (for example Stripe for payments, Resend for transactional email, Mailchimp for marketing email, Google Analytics 4 and Snapsello for analytics). Those services are governed by their own terms and privacy notices, and we are not responsible for their acts or omissions.
9. Intellectual property
The Service, including software, design, logos, and documentation, is owned by Shape Your Brand LLC and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. All rights not expressly granted are reserved.
10. Feedback
If you send us ideas, suggestions, or feedback, we may use them without obligation to you. You will not be entitled to compensation.
11. Confidentiality
Each party will protect the other's non-public business, technical, and financial information ("Confidential Information") using at least reasonable care and use it only to perform this agreement. This does not apply to information that is public, already known, independently developed, or lawfully received from a third party.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DATA WILL NEVER BE LOST.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100.
Nothing in these Terms limits liability that cannot be limited under applicable law.
14. Indemnity
You will defend, indemnify, and hold harmless Shape Your Brand LLC and its officers, directors, employees, and agents from any claim, damage, loss, liability, or expense (including reasonable attorneys' fees) arising out of (a) your Customer Content, (b) your use of the Service in violation of these Terms, or (c) your violation of law or a third party's rights.
15. Term, suspension & termination
- These Terms apply as long as you use the Service.
- You can stop using the Service and delete your account at any time.
- We may suspend or terminate your access if you materially breach these Terms, if we're required to by law, or to protect the Service or its users.
- On termination, your right to use the Service ends. Sections that by their nature should survive (e.g. IP, disclaimers, liability, indemnity, dispute resolution) will survive.
16. Changes to the Service or terms
We may update these Terms from time to time. If a change is material, we will notify you (for example by email or in-app notice) at least 14 days before it takes effect. Continued use of the Service after changes take effect means you accept the updated Terms.
17. Governing law & disputes
These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules. The state and federal courts located in Florida will have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information. You waive any right to a jury trial and to participate in a class action to the fullest extent permitted by law.
18. Miscellaneous
- Entire agreement: these Terms and the Privacy Policy are the entire agreement between us and supersede prior agreements on the subject.
- Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- Severability: if any provision is held unenforceable, the rest remain in effect.
- No waiver: failure to enforce a provision is not a waiver.
- Force majeure: neither party is liable for delays caused by events beyond reasonable control.
- Notices: we may send notices via email or in-app; you may send legal notices to legal@channelpacer.com.
- Relationship: we are independent contractors; nothing creates an agency, partnership, or joint venture.
19. Contact
Shape Your Brand LLC
Florida, United States
General: hello@channelpacer.com
Legal: legal@channelpacer.com
Privacy: privacy@channelpacer.com